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Am luat o mini vacanța de 1mai de 5 zile in Grecia... Făcând rezervarea cu o zi înainte majoritatea hotelurilor de 5 stele erau ocupate,singurul rămas era Theophano! Din lipsa de alternative am ales acest hotel cu nesiguranta neavând prea multe informații convingătoare. Hotelul face parte din grupul de hoteluri "G Hotels" si este in aceeași locatie cu Athos Palace și Pallini Beach. Este situat la 2 km de la ieșirea din stațiune, nu este departe centrul noi mergând pe jos cu copilul! In apropiere la 2-3min se găsesc taverne si magazine! Hotelul este mic cu 2 etaje sub forma de semiluna, întins pe o suprafața generoasa cu grădina bine îngrijită si frumoasa cu loc de joaca pt copii cu piscina principala nu foarte mare cu zona delimitata pt copii, cu bar si șezlonguri. Mai sunt 2 piscine mai mici care aparține de apartamente insa pot fi folosite fără restricții! Noi am ales un deluxe Suite care era împărțit in 2camere cu paturi duble, pătut pt copil,2bai cu cada, prosoape de plaja, de baie si halate! Camera era f frumoasa cu mobilier alb clasic ca si stil, cu lenjerii si perdele in culori calde si plăcute,care NU este vechi! Curățenie exemplara peste tot, se schimbau prosoapele si lenjeria in fiecare zi! Restaurantul hotelului era micuț insa mâncarea nu multă dar pe toate gusturile si servire ireproșabilă! Apa la masa costa 2€(Avea1,5l). Plaja îngrijită curată in apa erau câteva pietre dar nu deranjau deloc! Cu siguranță voi reveni in vara pentru o noua vacanța! Merita hotelul dacă vreți o vacanța liniștita cu soare si relaxare!.
Dear mowil7, Thank you for taking the time to write your feedback on your holiday experience at our lti Theophano Imperial Palace Hotel. Our customer's comments are important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We are happy to hear that overall you had , except the bad occasion regarding the weather conditions, a great vacation time spent with us. We will be happy to welcome you once again, under perfect weather conditions as this time right now, regretting that your time happened to be the very first rainy days at the region!, and promising to serve you as always with best of our services.Our warm regards sent to you from all the people here at the lti theophano imperial palace hotel.Sincerely for the hotel lti theophano imperial palaceK.KostelidouHotel Manager
Dear Friend945,Thank you for taking the time to write your your feedback on your holiday experience at our lti theophano imperial palace hotel. Our customer's comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary.Your so very kind words, will follow our hard efforts to fulfill all guests expectations during holidays at our venue.We will be more than happy to have once again the great chance of welcoming you in our hotel.From all the team, we are sending you our warm regards.For the lti theophano imperial palaceK.KostelidouHotel Manager
Dear Tutku k, thank you for taking time writing your experience whilst staying with us at lti theophano imperial palace. Your comments are very important to us as only through these objective observations and remarks we will be able to measure our performance and of course improve certain aspects of service if necessary. We read with respect your perception of our resort, that in matter of food selection, did not comply with your expectations. Allow us to assure you that one of the prime pillars of our company is the passion for gastronomy and we do strive to make meals one of the highlights of our guest's overall stay among us.Our chefs prepare each day a wide array of sweet and salty , cold and hot options including international cooking, Mediterranean cooking, Greek cooking and for every day of the week a defferent style of cooking from all over the world.Hopefully we will be able to fulfill your expectations in the near future and remain at your entire disposal. Thank you for your so nice words once again and from all our team you have our most sincere greetings! We will always be happy to welcome you at our hotel!For the lti theophano imperial palaceHotel ManagerK.Kostelidou
Thank you dear Alban B, for taking the time to write your feedback on your holiday experience at our lti theophano imperial palace hotel. Our customer's comments are very important to us . Your kind words, your so very nice remarks, will be following us till end of the season. We will continue to measure our performance and improve our services, that remains a promise.From all the staff here at the lti theophano imperial palace we are sending you our greetings!. Hoping to be able to welcome you again next year and to offer you the best of our services. Best Wishes the lti theophano imperial palacehotel managerK.Kostelidou
Dear Guest, Dear dendennire2thank you for taking the time to write your feedback on your holiday experience at our lti Theophano Imperial Palace. Your comments are very important to us. Only through these comments and objective observations we will be able to measure our performance and improve certain aspects of service.We sincerely regret your disappointment on particularly the all inclusive services. Allow us to let you know that to all our Allin guests, our hotel offers all options of using not only the pool bar of our hotel, but do have the option of using Allin menu catalogue of our other three bars as well. To guests that their reservations includes Allin we offer a fridge and only if guests are willing to have one fully stocked mini bar our Hotel does offer this service, right on the spot. Our Disco in the area of our complex does not operate but only till 23;00pm, and we are sorry to hear that noise coming from other clubs around the area, has disturbed your need for relaxing.Our team , works all day long for to serve you kind guests and we do feel bad not been informed immediately about your complaints. We sincerely regret that we had not the chance to prove you that we do concern about all our guests and especially you dear guest. We will ,hopefully, have the chance to show you next time, that our goal will be only to fulfill your expectations and remain at your entire disposal for any request you might have regarding next coming vacations.We will always be open to your comments with appreciation.From all our teamBest WishesThe Quality Managing Team
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