Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Tot ce am scris anterior ramane valabil.Calitatea resortului,cazarii si mancarii se mentine la aceleasi cote inalte.Animatie mai slaba fata de anul trecut.Pentru amatori,s-a deschis un aqua park(Sunset Aqua park),se pare ca de calitate, chiar peste drum de hotel.In concluzie:un loc unde te duci la sigur.Vom reveni cu mare placere.
Sejurul la Sunset Resort a fost extraordinar,cred ca mai bun decat cel de anul trecut.Apartamentul cu un dormitor a fost cu doua ,iar land view a fost sea view!Primire cu sampanie si agenda in camera.Servicii si all inclusive de buna calitate.Program pentru copii frumos.Mos Craciun a venit la fiecare copil in camera.
Petrecerea de Anul Nou a fost foarte frumoasa si,la fel, de foarte buna calitate:distractie,recuzita,mancare,bauturi.Chiar si distanta de la hotel la restaurant(sub 100 metri) a putut fi parcursa de doritori cu un microbuz(ca sa nu strice vantul coafurile)!
Aproape de casa.Plaja mare,nisip fin,intrare in apa lina.Piscine cu locuri suficiente,dar cu pardoseala extrem de alunecoasa(mare atentie la copii!).Multe piscine pentru copii,inclusiv una cu 3 tobogane acvatice.Cazare exceptionala,in hotel Delta 1.Mancare buna,de calitate,din abundenta,fara coada,in restaurante elegante.Alei pentru plimbare chiar si cu carucioare,trotinete,biciclete.Noi am fost pentru a doua oara(prima data de Revelion) si probabil vom reveni.
Concluzie:1.Un loc ideal pentru familii cu copii.2.Un raport foarte bun calitate/pret.
Dear Guest,Thank you very much for choosing us again and for the great feedback.Our staff is committed to provide a great service and we are pleased to hear that you were enjoying your holiday in Sunset Resort.We are looking forward to the opportunity to welcome you back.Kind Regards,
Dear Guest,Thank you for the detailed feedback. Your opinion is important for us, so we can ameliorate our products and services in order to satisfy all guest's needs.We would just like to note that we don't have a juice bar, but a Vitamin bar which is open every day from 16:00 to 23:45 o'clock.Regarding the pools, we have an indoor pool as well which is heated and includes a play area for the kids with water slide. The Kids club is situated in building Delta 2 and they have a great variety of activities during the day and a kids disco during the night.We will share your suggestions with the corresponding departments but if you have any questions regarding the location of the bars/ restaurant or others, or if you have problems with the room, please inform us on place so we can take some measures or answer to your questions.We are looking forward to the opportunity to welcome you back.Kind Regards,
Dear guests,Thank you for the feedback.It's a pleasure for us to hear that you were enjoying your holiday in Sunset Resortand we would like to thank you for bringing up your satisfaction regarding our rooms, SPA and Wellness Center. We are sorry once again about the behavior of the pool attendant and we can assure you that the necessary measures were immediately taken. This normally does not happen and our staff is working hard in order to satisfy the needs of our guests.We hope to have the opportunity to welcome you back.Kind Regards,
Dear Guest,We always welcome the feedbacks from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary.We are sorry to hear that you did not enjoy the food selection in our restaurants, except the Italian one. We are surprised to hear that since we have 5 main restaurants and 4 a-la-carte restaurants. Our main priority is to make our customers feel comfortable. For this reason a good service is very important for us. So after checking your case carefully we would like to note that the receptionist didn't have any information regarding your transfer because you didn't have information about your flight. That's why she told you that you're going to receive a call once the flight details are available. After receiving the the information from your side one day before the flight your transfer was immediately organized.Regarding the room type, your booking was for an apartment with an inland view and you were informed that if you want to change it you should contact your representative/tour operator. Since then we didn't receive any other information or payments either. We are going to pass all your comments to the responsible department in order to make adjustments, if necessary.Kind Regards,
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