Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Recomand acest hotel din toate punctele de vedere: locatie excelenta ,masa ireprosabila la fel ca si curatenia,personal amabil.O minivacanta foarte reusita!de preferat alegerea camerei cu vedere spre mare ,ofera o priveliste superba!Un aspect foarte placut a constat ca la ora 11.00 cand am sosit ne-au facut si check-in-ul ,in conditiile in care pe voucher trebuia sa ne cazam dupa ora 14.00.
Dear DavrosFelli,On behalf of the whole staff at Sol Luna Bay & Mare Resort I would like to thank you for choosing our hotel and for sharing your impressions on TripAdvisor. We are very glad that you have enjoyed a lovely holiday with your family in our house. At the same time I am sorry that our Italian restaurant did not quite impress you. Regarding to the indoor pool I should say that, as everywhere described, we have it opened and heated only in the low season - in May, September and October. I hope that you’ll allow us to welcome you here again next year!Kind Regards,
Dear Emiliyan,On behalf of the whole staff at Sol Luna Bay & Mare Resort I would like to thank you for choosing our hotel and for sharing your impressions on TripAdvisor. It was a pleasure for me to read your detailed and nice review in this humorous and kind style. We are very glad that you have spent a very nice holiday with your family at our place and that you mean to visit us again next year. I would also like to assure you that we have read your remarks about the things that have thrown a bit shadow over your stay and as management we will consider them very seriously. Please allow me to bring a little light on some of your points. The single panoramic elevator near the reception is really used more intensive, especially at meal times, and if you are in a hurry, you can avoid it by using the stairs or the triplex elevator which is located in the part of the building where all of the rooms are accessible. The cost for maintenance of the parking lot area and its security is not calculated in the general price for the stay. We consider this not as a kind of “discrimination” but fair to the majority of the guests which arrive by plane. Therefore it is extra charge. Once again I would like to tell you that I appreciate your style and the kind words about our staff and hotel, and I really hope to see you soon again at Sol Luna Bay & Mare Resort!Best Regards,
Dear Daniel D,I would like to thank you on behalf of the whole staff at Sol Luna Bay & Mare for choosing our hotel and for sharing so enthusiastic your impressions on TripAdvisor. We are very glad that you have spent a great and lovely holiday with your family on your first Bulgarian visit and that we succeeded to surpass your expectations. Your report is so detailed and informative that I cannot add anything except to thank you once again for it, and to hope that we will welcome you here again next year.Best wishes
Dear Rachel,On behalf of the whole staff at the Sol Luna Bay & Mare Resort I would like to thank you for choosing our hotel and for sharing your impressions on TripAdvisor. We were very delighted to read in your detailed review that you “had such a fantastic and relaxing holiday “with your loved ones in our house. It will be a great pleasure for us to welcome you here again next summer as our special guests.Kind regards,
Dear Tacha K,On behalf of the team of Sol Luna Bay & Mare Resort, we really appreciate your time and efforts to write this detailed review about your impressions from our hotel. I would also like to thank you for the kind words about our staff and for your “numerous recommendations”. Regarding to the few negative points in your comment, I can assure you that we will consider them very seriously in order to improve our service for your next visit. Hope to see you soon again!Best Regards,
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