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Cerere procesata cu success
Referitor la hotel:
- Am primit camere excelente, una cu vedere spre gradina (plina de flori, busuioc, rozmarin si alte ierburi minunate) iar cealalta spre o curte interioara cu 2 piscine care se accesau direct din camera (numai 4 camere catre aceasta piscine semi-privata).
- Personalul de la receptie extrem-extrem de amabil, ne-am simtit cu adevarat rasfatati
- Camerele foarte curate, spatioase, se facea curat zilnic si se schimbau prosoapele
- Mancarea de la restaurant f gustoasa si extrem de variata
- Piscina principala foarte buna, apa calda 31 grade
- Gradina superba, cu palmieri si multe flori
- Sezlongurile si umbreluta nu se plateau daca faceai plaja in fata hotelului
- pana in centrul orasului Rethymno se fac cam 30-40 min mers pe jos lejer
Good afternoon and thank you for staying at Sentido Aegean Pearl and for taking the time to offer your review of our Hotel. In response to your comments, we would want to note that we offered you the option to move to another room in a calm and quiet area. We are sorry that you did not take that option, which would have solved the problem. Further, we have special offers for Honeymoon and Birthday occasions, which are free of charge. In all other cases of private occassions, including anniversaries, we are most happy to carry out all special requests at our guests' cost. Unfortunately, you did not request anything for this special occasion. Finally, we would want to note that Aegean Pearl is rated very highly on all review platforms and websites, reflecting the high satisfaction of the vast majority of our guests. A staff member, Uli Moosmann, is exclusively working on a frontline public relations position at the Holiday Concierge basis, for 8 hours every day. Once more, thank you for your custom and preference. With our best wishes and kind regards from Rethymno.
Dear Ruth, thank you for choosing Sentido Aegean Pearl and for taking the time to share with us your review of our Hotel. We would also want to thank you for your very good overall rating. We would want to note that our Hotel is a City Resort Hotel, offering views on the garden, or the pool, or the neighbourhood. As a City Resort Hotel, it has the advantage of being very close to the city, offering a great range of options in terms of markets, shops, restaurants, cafes, cultural activities etc, and it also has the advantage of being located by the beach of Rethymno. On the other hand, as a City Resort Hotel, we do not have a landscape as big as it would be if we were located out of town. The room type, that is modern open-air style, is mentioned on all brochures, however there are some rooms with private toilets. We gave you the alternative of changing/moving to another room, but we regret that you did not take the option. We would want to thank you again for your good rating and we hope we will have the opportunity and pleasure to see you again in the future. With our best regards.
Good afternoon and thank you for choosing Aegean Pearl and for taking the time to post this great review of our Hotel! We are very happy to know that you had a pleasant stay and that you appreciated and enjoyed the Hotel, its unique location, its facilities and bar, the range of our breakfast food and the private sandy beach just a few meters from the Hotel. We also hope that our animation & entertainment programme matched your taste and/or interests! Thank you very much for your public recommendation! We hope we will see you again in the not so distant future! With our best wishes from Rethymno, Crete.
Good afternoon and thank you for choosing Sentido Aegean Pearl and for taking the time to share with us your review of our Hotel. We would want to note that there is a sign for the parking area, on the wall/in the beginning of the small lane that leads to the parking area. Bath and face towels are always available in every room. Only the beach/pool towels which are provided at a refundable deposit, are available at the reception. In the welcome drinks there is the alternative option of cool fresh water. The information we provide to our guests and the ways in which we provide it is in line with the international standards for 5* Hotels, and we take every effort to ensure that it has the quality and sufficiency that are necessary to make our guests' stay as comfortable as possible. We are sorry that you did not express your complaints directly to us, by contacting the Holiday Concierge or the Reception, as in that way you would have given us the opportunity to provide solutions to issues that can be dealt with, such as a room change, providing more information etc. Once more, thank you for your custom. With our warm greetings and best wishes.
Good morning and thank you for choosing to stay at Sentido Aegean Pearl and for posting this nice review of our Hotel. We are glad that you appreciated and highly rated the Hotel, its excellent position by the beach, our private beach with the free sun loungers and our on-site Holiday Concierge. We also hope that our entertainment & activities programme matched your taste and/or expectations! Should you plan to travel to lovely Rethymno some time in the future, we will be very happy to welcome you back! With our best regards from Rethymno, Crete!
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