Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am fost in Viena in Decembrie 2011 si am stat la acest la acest hotel minunat deschis in Octombrie 2011. Camerele sunt spatioase, serviciile foarte bune, micul dejun foarte variat. In fata hotelului este un parc care îți oferă o priveliste minunata dimineața. Se afla la 5 min de mers pe jos de Palatul Schonbrunn. Il recomand cu multă caldura!
Dear Donnacha R!First, we would like to thank you for choosing our Park Royal Palace for your stay in Vienna. It was a huge pleasure for us having you as our guest. It was very nice to read that you have just loved the omelets at our breakfast buffet. Nonetheless we are very disappointed to read that our hotel and the service we provided have not met your expectations. Concerning the shower gel and the shampoo in the bathroom, we can assure that the lack of these products has not met our high service and quality standards and we will inform our housekeeping immediately. Please forgive us for the inconveniences! We are also very sorry that you were not satisfied with our breakfast buffet. We are trying to provide only regional products with a high quality and a very wind range of food for the buffet. Of course we take your opinion very seriously and we will discuss your hint internal. Thank you very much for taking your time writing your review after your stay and we honestly hope that you will give us a second chance to prove you how great and memorable stay you can have with us.Kind regardsThe Austria Trend Hotel Park Royal Palace Vienna Team
Dear ErikVollebregt!Thank you so much for taking your time sharing your wonderful online review after your stay at our Park Royal Palace Vienna. It was a huge pleasure for us having you as our guest. We were delighted to read that you had such a nice stay here with us and that you were absolutely satisfied with the location and the design of the hotel as well as with our breakfast buffet. We are very grateful for your positiv feedback and hope to welcome you soon again as our guest! Until then we wish you all the best!Kind regardsThe Austria Trend Hotel Park Royal Palace Vienna Team
Dear Ailman!First, we would like to thank you for choosing our Park Royal Palace for your stay in Vienna. It is wonderful to read that you were absolutely satisfied with our breakfast buffet and also with your room. Thank you also very much for your kind words regarding our concierge. We will hand over your very nice comment to him. Of course, we are also very thankful for your hint concerning our staff members at the reception. Rest assured that this doesn't match with our high service and quality standards and that we will inform the Front Office Manager about your complaint. We would like to apologize for any inconveniences during your stay and honestly hope to welcome you and you wife soon again as our guests! Until then we wish you all the best!Kind regardsThe Austria Trend Hotel Park Royal Palace Vienna Team
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