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Cerere procesata cu success
Un hotel cu privelisti spectaculoase la Marea Egee, cu gradini luxuriante, un mega-parc acvatic, servicii ireprosabile, mancare variata, doua plaje private cu nisip fin si intrare lina in mare, programe de animatie de calitate etc.
Daca vreti o vacanta in care sa nu va lipseasca nimic, acesta este hotelul perfect!
foarte mult belsug la restaurante cat si la snak-uri si baruri, plajele cu nisip foarte fin iar intrarea in apa cu nisip si lina, camere curate si mari dar cu un balcon micut, gradini superbe cu tot felul de plante, hotelul are intindere mare dar funcioneaza un trenulet pentru cei comozi, personalul axat mai mult pe limba franceza
potrivita pentru familiile cu copii cat si pentru cei fara
personal destul de amabil , gradini superbe, program artistic
recomand acest hotel cat si pe celelalte hoteluri din lantul Paloma
Dear Andy B;Firstly I would like to thank you for choosing Paloma Club Sultan for your recent holiday.I will start by addressing the matter you reported with your safe. We have responded to your direct communication in full and you know that following your allegations the local police were called but they found no reason to believe that any theft had taken place. As is the same in the UK, such matters must be referred to the local authorities for them to carry out a full investigation. We do not have any other similar issues reported and we are sorry that you felt the need to mention this matter in your review of our hotel. We have a very high number of repeat guests and we always do our very best to accommodate any special requests whether from first time visitors or from our friends who have visited us many times. I am sorry this was not possible on this occasion. As you are aware we have a very large number of rooms and in the winter months we carry out our refurbishment program which is an ongoing process to ensure we uphold the highest standards.Your other comments regarding our accommodation and services have all been noted as we are always appreciative of all feedback, I am only sorry that you do not share the same opinion as the vast majority of our valued guests who rate us very highly, resulting in us being the number 2 hotel on Tripadvisor behind our sister property Paloma Pascha. All our team work exceptionally hard to provide the highest standard of service and I am very sorry that you did not enjoy your holiday with us as much as we all would have hoped.Best RegardsEmel TURKMENRooms Division Manager
Dear Jaclyn W,Firstly we would like to thank you for choosing our lovely resort for your holiday in October 2016. We really appreciate your feedback. It is always good to hear comments from our guests as to know how we can make our services better and we will, of course, pass on your comments and praises to the relevant department managers and members of staff. We hope that we will have the chance to see you return to us in the future, but this time as part of our Sultan family!Warmest regards, Emel TURKMENRooms Division Manager
Dear Aprilburton21We are so glad ot hear that you thoroughly enjoyed your stay with us so much that you will return to us again in the future. It is alwasy encouraging to hear such positive words and compliments! We always try our best for our guests so that they feel refreshed and rejuvenated after their holiday. We look forward to welcoming you back very soon,Best wishes from us all at Paloma Club SultanEmel TURKMENRooms Division Manager
Dear Alaskajohn,We appreciate you taking the time to share your positive feedback, it is allways good for us to hear how our guests experiences were in our Hotel and your comments not only give us some great compliments to ensure that we continue to provide our high standards, but they also give future holidaymakers the chance to get an insight into the Hotel and resort basics. We are especially grateful of your comments .We would of course be delighted to welcome any of your clients here and we all look forward to seeing you back again next year.Kind Regards,Emel TURKMENRooms Division Manager
Dear Lynda b,Thanks so much for taking the time to share your holiday experience with us.You have shared many positive comments about our Hotel and although we regret to see that we could not impress you 100% we thank you for you remarks and have taken them on board.It would be lovely to be able to welcome you and your family back again to our Hotel in the future.Kind Regards,Emel TURKMENRooms Division Manager
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