Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Conform ofertei primita de la Jeka, hotelul Otium Life este catalogat la 5 stele. Nu este chiar asa, nici macar turcii care isi desfasoara activitatea in acest resort nu stiau ca lucreaza intr-un hotel de 5 stele. In rest nimic de comentat despre hotel, mancare nota 9 , bauturi nota 7, curatenie nota 9, echipa de divertisment nota 7, personal receptie nota 9.
Dear Gochagor,Thank you for taking the time to share your feedback. It's pleasant to know that in general you are satisfied with the provided service. We will also work on wifi improvment. We hope to welcome you back to our hotel very soon!Sincerely,Smiley Service
Dear Bobby R, First of allwe would like to sincerely thank you for the feedback about your stay in our hotel and we want you to know we are so sorry to hear that our services didn’t meet your expectations. We do apologize for the problems you had to experience and we want you to know that your comments are going to be not only evaluated but also considered in detail and carefully in order to improve our service quality and we are going to enhance our efforts with these subjects. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kindest regards,Smiley Service
Dear Dazzlebazzle,We would like to sincerely thank you for the feedback about your stay in our hotel. We are so happy to learn that you were generally satisfied with our services. We would also like to thank you for your comment regarding DJ work, it's been already forwarded to our Management Team. We will work on it's improvement in order to provide better performance.We will be more than happy to welcome you again to our hotel.Smiley Service
Dear renzel1975,Thank you for taking the time to share your great review of our hotel! We are happy to read that you were satisfied with the provided service. It is very important for us to get feedback from our guests. Your adivce regarding bar is forwarded to a hotel management and is taken into consideration. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Smiley Service
Dear michaelfU3238YA,Thank you for taking the time to share your feedback. We are glad to learn that you have many positive moments to remember. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments regarding music sound and restaurant are been forwarded to our management team. The music sound is already been reduced. We will also work on restaurant design improvement. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Smiley Service
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