Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
am stat recent in acest hotel (iunie 2014).
Pro: mare, curat, bine dotat (mai ales la mancare), gradini frumoase, personal serviabil.
1. toboganele cu apa aveau apa doar pana la ora 12 si apoi 14-16, exact cand era arsita mai mare. Cum copiii nu aveau cum sa stea afara dupa pranz si pana pe la ora 16, balaceala lor se limita pana la ora 12.
2. la fel cu celelalte activitati in aer liber: toate se inchideau la ora 16-17. Inteleg disperarea unor turisti de a se praji la soare, dar totusi mai sunt si oameni responsabili care pot obtine un bronz sanatos. E vara, ziua e lunga, nu cred ca e problema de a plati prea mult curent electric (nocturna)
3. am inteles ca pisicile sunt f importante in Turcia si ca cele din incinta hotelului erau vaccinate si spalate, dar aveau doua pisici horror: zgarda le rosese pielea gatului si sangerau, una era chioara de batrana ce era... De-a dreptul disgratios, mai ales in timpul meselor, cand se plimbau printre picioarele turistilor
4. programul de masa era neadecvat: micul dejun tinea pana la 11.30, iar pranzul era intre 12-14. Apoi... nimic pana la ora 19 (erau niste gustari, dar care se terminau f repede la cati turisti erau). Practic micul dejun si pranzul aproape ca se suprapuneau, iar apoi mureai de foame
Per total nu-i un hotel rau, dar e loc de mai bine pentru cele 5 stele pe care spun ca le au.
Dear Guest, Thank you very much also for your kind praise of our hotel facilities and our service. It is always a great boost to the team to receive such wonderful recognition from our guests and I will be certain to forward your comments on to our staff. It gives us great delight when our guests enthuse about their stay with us as this is proof that we are doing a good job. We hope to be able to welcome you back again in the near future. Warm regards,Miracle Resort HotelTeamcrm@miracleotel.com
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are delighted to hear you enjoyed so many of our property's amenities butI am very sorry to hear that several things throughout your stay did not meet your expectations. We appreciate your honesty and your comments regarding areas for improvement will help us to continually enhance the guest experience. We have taken your comments to our team to ensure that in the future we do a better job of promptly and efficiently handling our guests’ needs. We hope to welcome you back again soon to show you the improvements we have made.Kindest regards Miracle Resort HotelTeamcrm@miracleotel.com
Dear guestthank you for your comments here on tripadvisor. Outside our hotel there are many shops and also some nice places to have a drink. And by the way the distance to the city center is not so far and easy reachable by bus. Trips to interesting places and tours are offered by each travel agency of the customer or outside by a local provider. Everything you need for an enjoyable holiday you can find in and outside the hotel. Looking forward to welcoming you herekindest regards Miracke Resort HotelTEamcrm@miracleotel.com
Dear guest Thank you for your kind review. We are very happy that you enjoyed your stay with your lovely family. Bayram Week is one of our busiest time of the year and I am so sorry that our service hasn't been to your expectations. But our busy time should not be an excuse as we strive to create a stay above and beyond expectations.We look forward to serve you again with a plesaure.Kindest Regards,Miracle Resort HotelTeamcrm@miracleresort.com
Dear Guest, Very many thanks for your wonderful review of our hotel. It is always heartwarming for us to hear that our guests have enjoyed their stay with us and we will ensure that your kind comments regarding our colleague, Ramazan, are passed on to him. We sincerely hope that you spend many more special occasions with us. Warm regards,Miracle Resort HotelTeamcrm@miracleotel.com
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