Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Multumim angajatilor Jeka pentru sugestia de a alege acest hotel. Pentru o familie cu copil mic, 3 ani, este foarte bun. Este pe plaja, intr-un resort linistit, cu multa verdeata, mancarea buna si diversificata, piscinele sunt curate, loc de joaca pentru copii. In camere se face curat si se schimba prosoapele zilnic, iar lenjeria se schimba la 2-3 zile. As reveni oricand in aceasta locatie.
Dear emiliasimion,We deeply regret your recent stay with us haven’t met your expectations in terms of some services. We are saddened to hear your comments about hospitality and service. We are usually known for our attentive and friendly staff, who treat each quest with same respect. We are truly sorry you’re felt differently and therefore we apologize. Rest assured that our kitchen team only works with good quality product to create a varied menu of international and traditional dishes. Nevertheless, we hope to restore your faith one day in the future. Kind regards, Your Marina Grand Beach Hotel Team
Dear Damian V,Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. In addition, thank you very much for your loyalty. We hope to be part of your future trips and are looking forward to welcoming you. The entire team wants to thank you for your kind words and your appreciation for our hard work, especially our bar keeper and animation team. It is always exciting to read positive feedback from our guests’ as it lets us know we are on the right path as providing excellent service to our guests. It was certainly a pleasure looking after you and we hope to welcome you soon again. Warm regards, Your Marina Grand Beach Hotel Team
Dear Andy W,Thank you for your great comments. Our entire staff takes pride in keeping the hotel in amazing shape for our guests. We cannot wait to share your comments with them. We are glad you loved our culinary offer and our team that always work hard to give the best service to our guests. It is great that you enjoyed lovely and bright rooms with great views. All the pleasure was shared with the entire team and we hope to see you again in the future. Best personal regards from Varna, Your Marina Grand Beach Hotel Team
Dear Evelin K,Many thanks for your great review! It makes us very happy to hear that you spent an enjoyable holiday and that you liked our culinary offer, the rooms, the pool as well as our entertainment team. Words like yours are very motivating and will be shared with the whole team. We will especially share your comment with Lilia – we are glad that your child enjoyed the kids club so much!We are already looking forward to welcoming you and your family back again!Best regards,Your Marina Grand Beach Hotel Team
Dear Airwing53,Thank you for choosing our hotel for your holidays and for giving us the oppurtunity to explain our view of this issue.You booked one single room for one night and were accommodated in a room with two beds. After your checked in you went to the reception and requested to invite a friend for the night.Our receptionist explained that room was charged for one person and in addition the second person has to pay also the accommodation as the price of the room depends on how many persons are going to use the room.After your friend arrived in the night she was stopped by the security staff because as you already mentioned we are an all inclusive hotel and your girlfriend didn’t have a bracelet. For security reasons of the other guests living in the hotel all visitors who are not known by the staff are kindly asked if they need help for finding someone. According to the Bulgarian legislation all types of accommodation are obliged to keep a register with the data of all guests checked-in. Therefore your friend was asked to present her identity card.Obviously you didn’t want to pay for a double room and later your friend left the hotel.The security of all our guests is important to us and therefore we follow the rules. Thanks again for being our guest.Best regardsYour Marina Grand Beach Hotel Team
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