Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
hotelul este situat foarte aprope de statie de metrou Esplanade pe magistrala galbena sau City hall pe magistrala verde - hotelul este legal de staiile d emetrou mentionate anterior prin retea de pasaje subterane citylink ; Hotelul desi este cotat la 4 stele arat impresionant - atriumul de 21 de etaje iti taie respiratia ; camerele sunt spatioase - este curatenie ; personal in receptie foarte pritenos ; mic dejun foarte generos- patru insule diferite cu mancare la mic dejun si retaurantul impartit in 3 zone ; Pentru cina restaurantul din Atriun la etajul 4 este o alegere excelenta are mancare foarte buna ;piscina este situata la etajul 5 - mare ; ca si pozitie hotelul este o alegere foarte buna se ajunge foarte repede cu metrou sau pe jos la Marina bay sands si Gardens by the bay -2 dintre atractiile principale ale orasului si deasemenea la aeroportul Changi - linia de metrou verde asigura cinexiune directa cu aeroportul ; hotel foarte bun - personal l-as incadra la categoria de 5 stele ;
Dear 997harry,Thank you for taking the time to review the hotel after your recent stay.I’m very sorry to hear of the shortfalls in service you encountered especially since you are one of our valuable Life&style members. Rest assured the card program is excellent value, and I’m sorry that you found it difficult to redeem your vouchers. I will address the issues with the life&style team regarding the reservation process, this is not how we operate and I’m sorry you had to experience this. I also want to thank you for bringing to my attention the room service order, certainly not what you should have expected. I’m only sorry we could not have handled this better while you were still in the hotel, non the less, we will work to improve this issues, so they don’t happen again.I hope you will consider staying with us again, where we hope to improve your stay.SincerelyDuncan GrayResident Manager
Dear farahafiz01,Thank you for taking the time to feedback and review our hotel. I am sorry that our service was not quite up to the level it should have been during your check in. We very much appreciate your making the decision to spend your birthday with us, and this being your 3rd visit, I’m sorry we did provide you with a better check in experience. Rest assured we will work with our team to better manage this next time. Thank you for letting us know, we certainly appreciate your feedback and hope this experience does not deter you from coming back.Hope to see you again soon. Warmest Regards,Duncan Gray Resident Manager
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