Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Salut! Am stat la Kings in dec 2011 cand am facut un city break in Budapesta. Hotelul este central amplasat, ajungand cu usurinta si perpedes la obiective turistice importante din oras cum ar fi Muzeul Maghiar de Istorie Naturala. Personalul hotelului a fost foarte amabil ajutandu-ne cu indicatii turistice, am rezervat chiar si un tur al Palatului Parlamentului de la hotel, de unde am fost luati cu autobuzul. La cazare am avut inclus micul dejun de care am fost foarte multumiti, se serveau diverse feluri de mancare si se improspatau pe masura ce se terminau. Camera a fost foarte spatioasa, incalzita si avea o baie mare. Hotelul nu dispune de parcare proprie insa se gasesc cu usurinta parcari private in apropiere. Recomandam cu caldura acest hotel.
Dear Lilliana Karebi, thank you for taking time to write your review. I really sorry that the hotel did not met your expectations. Let me tell you my opinion about your stay from our side as I was on the reception when you checked in. Yes, the receptionist did not find your reservation as you made an online booking standing in front of the hotel and at takes time in case on online payment to verify your account by the supplier, but you could check in without waiting for it. The electricity was fixed 2 minutes after your complaint, only the main switch went down. When you came down that you did not like your room as it is too small and looks differently than on the supplier website you forgot to mention that you were showing me a photo of a double room on your phone, but you booked and paid only for a single room, which has a smaller size. We always taking in consideration our guest wishes and as an upgrade I offered you a double room with laminated floor, which you accepted and you went out to the city. A day after I was informed that you changed your mind and you left the hotel. Yes, you lost your money because you left the hotel and you booked the cheapest non refundable rate type. You might be very lucky that this was your worth experience in your life. King’s Hotel has the 3 stars classification given by HotelStars Union in 2015 with the corresponding services which standards also reflects in the numerous good reviews on Tripadvisor. On the pictures which you uploaded I do not see any problem except the very bad quality of your photo. It is unfair to declare unfounded accusations, but I truly hope you did not leave behind any “small animals” from your backpack in our hotel.
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