Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am fost la acest hotel in 2011, sfarsitul lunii august, inceputul lunii septembrie. E un hotel bun incepand de la cazare, masa, servicii. Este situat pe plaja statiunii Becici in imediata apropiere a statiunii Budva. Am avut all incusive si atat mancarea cat si bautura au fost foarte bune. Exista beach bar iar sezlongurile si umbrelele de pe plaja privata a hotelului sunt cu plata chiar si la all inclusive. Recomand hotelul!
Dear Guest,First of all we want to thank you for reaching out to us on Tripadvisor to notify us of your concerns related to your recent holiday with us IBEROSTAR Bellevue and apologize you feel you experienced an inconsistency in our service. Your feedback is very important to us and we will be making sure your remarks are brought to the attention of the appropriate management.It has been surprising and disappointing to read your comments about our reception team because at IBEROSTAR we know how important our guests first 10 minutes in reception on arrival the last 10 on check out and any additional service or information they provide in between contributes to the reputation of our hotel. We will certainly relay your comments directly to the management team responsible for our receptionists so they can discuss them with their team members in order to avoid anything similar happening again in the future.We want you to know that we do empathize with you regarding our smoking guests, however we would like to inform you that we must adhere to Montenegro law which entitles guests to smoke anywhere outside on our hotels premises apart from near children´s play areas and we apologize for any inconvenience this caused you. However we will forward your suggestion to our hotels management for consideration.We are also sorry that you did not appreciate the efforts of our adult entertainment team. They do try to involve and animate our guests because as an IBEROSTAR hotel we believe that entertaining shows are part of the real holiday feeling. They all work tirelessly every day to keep our guests entertained by preparing shows that appeal to our guests of all ages and nationalities which is quite a difficult task and we apologize that on this occasion their performances did not meet your expectations.On a happier note we thank you for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly being so close to the beach and for taking a leisurely stroll along the promenade.We have loved reading your praising comments about our restaurants. At IBEROSTAR we have a true passion for gastronomy and strive to make it one of the highlights of our guests’ stay among us so it is always very rewarding to read when a guess has enjoyed every dining experience among us.And finally we thank you for the description of the room we accommodated you in during your stay. It is our aim as an IBEROSTAR hotel to make our guests feel as comfortable as possible in spotless and spacious rooms and we are happy to know you liked yours.Again we thank you for this constructive review of your stay with us and very much hope we will have the pleasure of serving you again in the near future.Yours Sincerely,Quality ManagerIBEROSTAR Bellevue
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