Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am stat la hotelul IBEROSTAR ANTHELIA in iunie 2016 , 2 adulti si 2 copii 6 si 13 ani. Hotelul este situat foarte aproape de 2 plaje superbe de pe coasta Adeje , plaja Fanabe si plaja del Duque, amandoua foarte frumoase , amenajate cu sezlonguri si umbrelute, contra cost ,dar care pot sa stai si pe prosop la liber, intr-o zona cu multe restaurante si magazine .
Hotelul este situat pe o suprafata intinsa, cu gradini deosebit de frumos amenajate ,cu 3 restaurante mari , cu servire ireprosabila. Am stat intr-o Family room-2 camera interconectate, cu priveliste superba spre mare. Camerele mari, curate. Piscinele sunt destul de libere, desi inca se practica lasatul prosopului pe sezlong .., cu servire a bauturilor la sezlong..Am apreciat foarte mult piscina cu apa incalzita.Micul dejun cu multe sucuri natural facute pe loc, cu mancare de la mancarea specifica micului dejun englezesc, pana la mancarea spaniola si buffet dietetic. Hotelul are o serie de activitati pentru copii si adolescenti , dar la care nu am participat, am preferat sa ne plimbam.La receptie gasesti atat informatii despre orice de pe insula, cat si posibilitatea de a achzitiona excursii.
Chiar ne-a placut hotelul pentru ca este elegant, anagajatii sunt discreti si eficienti,la urmatoarea vizita ne-am caza in acelasi loc..
Dear Martin,We would like to take this opportunity to thank you very much for your friendly review and at the same time for the very helpful assessment of IBEROSTAR Anthelia.It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and bespoke service you experienced. Our lovingly designed rooms and exteriors should also provide our guests a sense of comfort and joy.We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our hotel on a daily basis to satisfy our guests' wishes and provide an even better time in our hospitality now and in the future.Thank you once again for your detailed description. It is nice to know that you had such a good time with us because of our efforts and we hope to have the opportunity to improve on this latest experience for you soon.Best Regards,Quality ManagerIBEROSTAR Anthelia
Dear David,It has been a real pleasure to read this excellent review of your recent vacation with us at IBEROSTAR Anthelia and we really appreciate that you took the time to write and share it with us and the Tripadvisor community.The fact that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is of great importance to us. Your positive review confirms that our attention to detail ensures fantastic holiday experiences for our guests and for that we are most grateful.It is therefore very satisfying for us that you have kept us in your fondest memories and it will be nice to welcome you back again, until then we wish you all the best.Kind Regards,Quality ManagerIBEROSTAR Anthelia
Dear Guest,We want first of all to thank you for using Tripadvisor to notify us of your concerns related to your recent holiday with us at IBEROSTAR Anthelia and apologize you felt you experienced an inconsistency in our service. Your comments are very important to us and we will be making sure they are bought to the attention of the appropriate management so they can make the necessary adjustments in the areas you mention in your review.It has been lamentable reading that you were not completely satisfied with the room we initially accommodated you in and we are happy to know that we were able to re-accommodate you in something more suitable. However, we would also like to point out that we are aware that some of our rooms are starting to show some signs of age and for this reason we are currently in the process of gradually refurbishing our hotel.Please accept our sincerest apologies for appearing to not meet your culinary wishes during your stay. This is quite disappointing with passion for gastronomy being one of the prime pillars of our company our talented team of Executive Chefs prepare a wide variety of both local and international delicacies from ingredients of prime quality and also regularly rotate our menus so as to cater for all dietary requirements and please the most discerning palates, we really are sorry that we were not able to conquer yours.We are on the other hand delighted to see that you enjoyed the beauty of our hotel, its grounds and wonderful pools and solariums. It is our intention to offer a pleasing and attractive environment so our guests can continue to enjoy this aspect of their vacation in fond memories long after they are home again.And last but not least we thank you for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly being so close to the beach, great shopping opportunities and some of the best bars and restaurants in Costa Adeje.Please rest assured that we have taken your concerns very seriously and we are taking every possible measure at an operational level to prevent the issues you reported happening again in the future. Your comments are invaluable in helping us create the ideal customer service experience for the future and we really hope you will allow us another opportunity to show you that your experience has been an exception to a rule of dedicated and bespoke service.Yours Sincerely,Quality ManagerIBEROSTAR Anthelia
Dear Guest,Thank you very much for the loyalty you have shown by returning for this your fifth visit and for your review of IBEROSTAR Anthelia. We are always very happy to receive confirmation our guests have enjoyed another excellent holiday and have left with more wonderful memories.Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with a good all-round experience. If our multi-faceted efforts in all our areas are appreciated by our guests, this is obviously considered a success for us.Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Yours Faithfully,Quality ManagerIBEROSTAR Anthelia
Dear Margaret,We want you to know that the description of your stay with us at IBEROSTAR Anthelia is very helpful and we thank you for providing your rating.Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as are aware that we can only improve on the basis of constant dialogue with our guests.Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.Yours Faithfully,Quality ManagerIBEROSTAR Anthelia
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