Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Hotel excelent, curatenie si conditii la superlativ, un mic dejun extrem de variat. Este putin cam departe de obiectivele turistice, dr se poate ajunge usor cu tramvaiul. preturi accesibile, destul de aglomerat. Il recomand calduros
Dear mr Itchy Feet, Thank you for your review on TripAdvisor. I am sorry to hear that the hotel was not entirely to your liking. Please know that you can always contact our staff members, both in advance of your arrival as well as during your stay, if you have any information regarding our location, transport options or the other services we offer. Our Guest Relations department can for example assist you with the location and timetable of our shuttle service as well as public transport options. I am sorry to hear that you felt the temperature in the room was uncomfortable. I wish we could have helped you with this during your stay; this can be adjusted to the guest's liking. Our manager on duty will also be able to provide assistance with this when you have any questions. I am sorry you felt uncomfortable and hope that you did not experience to much inconvenience as a result. We thank you for your stay with us and also sharing your feedback. This is much appreciated. I will discuss this with my team as well to see how we can better communicate our services with our guests in the future to better assist them. We hope that if you visit Amsterdam again, you will consider staying with us. This would be our absolute pleasure. Greetings from Amsterdam. Kind regards, Jenny Noz General Manager
Dear Greatprabhat, Thank you for taking the time to share your feedback regarding your experiences during your stay at our hotel. I am very sorry to hear that your stay with us did not meet your expectations and that you were disappointed by the customer service provided.I have shared this with our Rooms Division manager and he informed his team whom was working that day. We regret it if our service came across strongly rude and it was never the intention to let you feel that way. I would like to sincerely apologize for any inconvenience you experienced as a result of your experience. We strive to show our passion for hospitality in all our guest communications and we are sorry that you did not feel appreciated as our valued guest. Regardless of our policy, we do regret that this matter had such a negative influence on your experience. We want to thank you therefore for your valuable feedback. We hope that in the future we will be able to welcome you back at our hotel and have a chance to turn around your previous experience with us. If you decide to visit Amsterdam again, please do not hesitate to contact me personally after making your reservation. Then I can assure that your reservation and stay with us will be memorableKind regards,Jenny NozGeneral Manager
Dear M6535EPpaule, Thank you for the wonderful review and the compliments you gave us regarding the VFM experience. This is very much appreciated. We hope to welcome you back soon.Kind regards,Jenny NozGeneral Manager
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