Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
De fiecare data cand merg la Roma ma cazez in acest minunat hotel.Recomand tuturor celor ce iubesc curatenia, confortul maxim, spatiile mari, servicii de inalta calitate, mancare extraordinara, legaturi directe cu transport din partea hotelului din si spre aeroport si spre zona turistica a orasului.
Dear Marius K,Thank you for reviewing our hotel.You are right when talking about our building as it is of the latest 70's. It is a very big hotel with aluminium frames but it is nice. We do apologize if you have encountered some inefficiencies during your stay.We have shared your comments about the room with the housekeeper and we really hope to improve the service as it is very important the comfort of our guests.As for the pizza, it is really a surprise to learn that it was not good. We know that it is not a special pizza like "Naples style" but almost all our guests like it very much.Regarding the location allow me to put on record that our location is clearly and fully stated on any reservation websites. We heartily recommend our guests to read it carefully to avoid unpleasant surprises. In any case to reach the city center is very easy: why haven't you tried our shuttle bus service? It runs all day with fixed departure times and it is very convenient.Our aim is that every guest who visits us enjoys their stay as fully and as richly as possible.Once again we apologize if your stay did not live up to expectations and we do hope to have the opportunity to welcome you back in the future and to restore your faith in the hotel and us.With kind regardsRoberta S.Assistant to the General Manager
Dear Markus H,Thank you for your comments on your recent visit at Holiday Inn Rome Eur Parco dei Medici. We do apologize if some of the services did not meet your expectations. We understand that the temperature in the room was very hot. The weather took us with surprise in November as there have been unaspected hot temperatures. During your stay there has been a strike and some of the services were not guaranteed amongst them the bar and restaurant. I do apologize for this. As for the swimming pool, being outdoor, it is open only during the summer season (from June till September). Regarding our shuttle bus service, it is free of charge only from the airport FCO to the hotel. All the other trips are charged.Thank you again for your positive criticism. We do appreciate guest feedback in order to improve our services and to offer best results on your next visit.With kind regardsRoberta S.Assistente del Direttore Generale
Dear Anthony B,Thank you for your comments on your recent stay in our hotel.We are pleased that our services did find your expectation and apologies if the food was not satisfactory. We can assure you that our food quality if very good and it is on line with the Holiday Inn standards; nevertheless, we will share your comments with the maitre d'hotel to improve the service and the organisation as well.Thank you again for your contribution.We really hope to welcome you back again at some future date.With kind regardsRoberta S.Assistant to the General Manager
Dear Tripadvisor member,Thank you for reviewing our hotel.We really apologize if you have encountered a very lack of service during your stay with us. As you already know, the staff has been on strike and some of the services were not guaranteed. We have done our utmost in order to avoid unpleasant surprises to our guests but sometimes it is very hard to satisfied our customers in such a particular situation. We really do apologies for this. We can assure you that your experience is not indicative of our usual high standards when it comes to service. Despite your disappointment for this circumstance, we do hope you will return to stay with us again at some future date when you can be assured of our very best attention.With kind regardsRoberta S.Assistant to the General Manager
Dear Elizabeth J,Thank you for your review. We have really appreciated your comments on the room in general and cleanliness and apologies for the air conditioning. As for the pizza our products are all fresh and italian as well, I can assure you that the product is very good and among the first in the market. Despite this, we really hope it will not be the last time you visit us.With very kind regards,Roberta S.Assistant to the General Manager
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