Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
De fiecare data cand merg la Roma ma cazez in acest minunat hotel.Recomand tuturor celor ce iubesc curatenia, confortul maxim, spatiile mari, servicii de inalta calitate, mancare extraordinara, legaturi directe cu transport din partea hotelului din si spre aeroport si spre zona turistica a orasului.
Dear colormanSalem_Ma,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are saddened that we failed on this occasion.Your comments have been passed to our management team for further investigation and corrective measures. We are currently working with our internet service provider to strengthen our wifi connectivity. The hotel will be also upgraded and modernised in the near future.Thank you again for your contribution and we hope that we will have a chance to welcome you back and redeem ourselves in future.Roberta S.Assistant to the General Manager & Guest Relations Manager
Dear Ryan M,Thank you for your review. You are right when you say that the hotel is a bit isolated as it stands in a business area.But the Holiday Inn Rome Eur Parco dei Medici is an urban hotel featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, large comfortable bedrooms and extensive free parking facilities. The outdoor swimming pool is open during the summer season from June till September.Apologies if the restaurant service was not professional. We have shared your comments with the restaurant manager in order to keep high the level of service.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. With kind regards,Roberta S.Assistant to the General Manager & Guest Relations Manager
Dear Mike A,What a wonderful review!We are so proud to learn that your stay was fantastic. We are so pleased you enjoyed your break in Rome and that you found our hotel team both friendly and helpful; customer care really is our primary objective so your review makes us feel proud. We hope to welcome you back in the future.With kind regardsRoberta S.Assistant to the General Manager & Guest Relations Manager
Dear Chee Wah M,Thank you for taking the time to review our hotel. We are so pleased you enjoyed your break in Rome and that you found our hotel both clean and comfortable; customer care really is our primary objective so your review makes us feel proud. We hope to welcome you back in the future.With kind regardsRoberta S.Assistant to the General Manager & Guest Relations Manager
Dear SavvyTravelIntl,We appreciate your feedback regarding our property. We strive every day to create special experiences to our guests and I am truly sorry we did not manage this for your stay. We can assure you that your experience is not indicative of our usual high standards when it comes to service. Nevertheless, we have taken note of your comments and have shared these with our management team to ensure that this issue is addressed accordingly. In particular, the service of our shuttle bus. We would like to inform you that the timetable has been fixed by checking the requests we receive yearly from our guests. We do apologize if this did not meet your requirements. Once again thank you for your comments. We look forward to welcoming you back in the near future.With kind regardsRoberta S.Assistant to the General Manager & Guest Relations Manager
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