Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am fost la un concert in Viena si ne-am cazat la acest hotel. Era aproape de biserica Karl si de metrou. Avea restaurant specific international, internet free la restaurant si lobby. Au o terasa superba afara in curtea interioara. Personalul a fost foarte dragul si micul dejun era de tip bufet si foarte bun.
Hi Kevin C,I appreciate the time you took to share your experience while staying at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. It is good to know that you found your room accommodations clean and to your liking. Thank you also for noting our good WiFi connection and good breakfast options. However, I regret to read that we were not able to provide a good dining experience during your stay. I am also sorry for the issues you had encountered with the lift and regret the inconvenience this may have caused. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly.Until your next visit, we remain at your service.Sincerely,Ingrid V.Case ManagerIHGService
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