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Ne-am simtit foarte bine la acest hotel recomandat de dna Raluca Maner .Probabil nu sunt 5 stele ca in Turcia ,dar 4 cu siguranta sunt. Hotelul este curat ,ingrijit, gradinile sunt foarte frumoase. Mancarea este destul de buna,mie personal mi-au placut foarte mult salatele lor specifice si dulciurile .Au doua piscine incalzite iarna ,mini club (unde poti lasa copilul la joaca destule ore chiar fata de alte parti...)personalul este destul de amabil, bauturile acceptabile. ptr 25 euro dati la receptie am schimbat camera cu vedere la gradina cu o camera cu o vedere fabuloasa la mare si la piscine.Vacanta a meritat pe deplin, cred ca Egiptul este cea mai buna si ieftina destinatie calda pentru iarna
Hotelul arata foarte bine: este curat si bine ingrijit. Ce lasa de asteptat la acest hotel sunt serviciile. Mancarea este slabuta (chiar proasta cateodata - legume la greu) si peste tot trebuie sa dai bacsis sa te simti la allinclusive si 5stele. Cursa avionului este prost aleasa sau posibilitatea eliberarii camerei mai tarziu fara plata (aici trebuia sa intervina agentia pt ca gradul de ocupare era scazut si in camera am intrat la ora 10 seara).
Dear "Michael M", I would like to thank you for your positive comments on your recent stay in our resort.We are glad that you had an enjoyable stay and that the levels of service provided by our friendly and helpful team members were up to your satisfaction. I will also be sure to pass your feedback to our animation team, particularly Julia, whom you have personally mentioned in you review, to praise her for the excellent work they do. We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests, please let us know if there is anything we can arrange for you or help with even before you travel again in the future. Best Regards, Maria Sherbakova
Dear "Daniel B”, Thank you very much for sharing your holiday experience at Hilton Waterfalls on tripadvisor.com. Its gives us a great pleasure to know that we were able to deliver an impeccable holiday experience as this is what we are here for and this is what we love doing.We were happy to know that you had a good stay with us; that the resort’s products/facilities were up to your satisfaction; and that our team members have succeeded to exceed your expectations in regards to the service delivered. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Indeed, it was a great pleasure to know that you enjoyed your dining experience at our restaurants and that our teams in all the departments have managed to create a truly nice holiday experience for you. We will be looking forward to welcoming you back to sunny Sharm El Sheikh and to Hilton Waterfalls in a very near future, please do not hesitate to contact us at any time. Best regards,Maria Sherbakova
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