Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am fost anul trecut la acest hotel. Totul este la superativ: mancarea, servirea, piscina imensa, mobilierul luxos din camere si de la receptie.
Are multe beneficii: are propriul mall, are KFC chiar langa el, plaja e foarte aproape dar e plina de albine! Un mare plus era ca in fiecare seara la restaurant se canta la pian! Vom reveni cu mare drag! Mai ales ca in aceasta statiune am vazut ca e frecventata numai de tineri!
Am fost acum 3 ani acolo si a fost fara cusur. Am stat 7 zile si ne-a parut rausa plecam. A fost confortabil si luxos. Servicii impecabile si un bun raport calitate-pret.Recomand cu caldura acest loc.
Dear leeno382,We would like to thank you for sharing with us your holidays comments in Barcelo Royal Beach.Also we would like to apologize for the issues experienced with your room cleanliness. Although cleaning procedures are very strict it seems that they were not followed by the chambermaid in charge of your floor, we will make further investigation and retrain the implicated staff if needed, please accept our apologize.On the other hand we would like to thank you for the positive points regarding the pool area and the food.Do not hesitate to let us know for further comments or tips.Yours sincerely,The Management
Dear El B,It is a pleasure for us to hear about your satisfactory stay with us.Could it be that choosing the green tiles for one of the pools could back out some guests but keep in mind that water conditions, like in the rest of pools, is up to hygiene standards at any time.Do not hesitate to contact us for further comments,Yours sincerely,The Management
Dear Sophie T,We are extremely glad to know that we were able to fulfill your expectations and to know that you really enjoyed your stay with us.Thank you very much for your nice comments about the room, the views, the A la Carte restaurant…To receive such good feedback form satisfied guests really encourage us to keep working hard, since our main aim is to provide to our guests the Holidays they expect.Do not hesitate to let us know for further comments.Yours sincerely,The Management
Dear A9798LF,We are really sorry not to have been able to completely fulfill your expectations.Be kindly informed that all rooms will be refurbished during the closing period plus a new Buffet restaurant and Sports bar will be created, regarding the cleanliness we may say that we will check closely that company cleaning procedures are followed at any time by all employees of the House keeping department.Once again please accept our apologies for all inconveniences caused.Do not hesitate to let us know for further comments or tips.Best regards,The Management
Dear G6694AMmaryn,We would like to thank you for the time you spent to leave your comments about your stay in our hotel.On the other hand we would like to apologize for not covering your expectations.May we say that although we have a fortnight thematic nights plan in the restaurant some guests preferences are never covered, do not hesitate to let us know yours in order to improve our service.Also may we say that lobby bar never closed before 02:00 o’clock at night and the Bistro bar was kept open according to weather conditions, sorry for any inconvenience caused.Also may we mention that we are shocked to read about blood stains, please let us know your room number so we can investigate further.Do not hesitate to let us know for further comments or recommendations,Yours sincerely,The Management
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