Cererea dumneavoastra nu a putut fi procesata
Cerere procesata cu success
Am fost anul trecut la acest hotel. Totul este la superativ: mancarea, servirea, piscina imensa, mobilierul luxos din camere si de la receptie.
Are multe beneficii: are propriul mall, are KFC chiar langa el, plaja e foarte aproape dar e plina de albine! Un mare plus era ca in fiecare seara la restaurant se canta la pian! Vom reveni cu mare drag! Mai ales ca in aceasta statiune am vazut ca e frecventata numai de tineri!
Am fost acum 3 ani acolo si a fost fara cusur. Am stat 7 zile si ne-a parut rausa plecam. A fost confortabil si luxos. Servicii impecabile si un bun raport calitate-pret.Recomand cu caldura acest loc.
Dear Romah X,We are very glad that you took the time to leave your comments about your holidays with us.First of all we would like to apologize for the unit assigned, keep in mind that the complex is quite big and during peak periods we need to assign rooms from one wing to the other.Regarding the availability may we say that from mid June to almost end of September we are fully booked, hence if you could give us more details about the dates you stayed with us we can check if there were empty rooms nearby the main block or not.Also we would like to apologize for the mod in your shower, again if you can give us further details we will be able to check what could have happened after you reported to our front office team.Finally and again, we would like to apologize for the non covered expectations and we would like to highlight that our only aim is to provide the best holidays as possible to all our guests, sorry not to being able to cover yours.Yours sincerely,
Dear alis0nc96,We are extremelly happy to hear that you enjoyed your holidays with us.We would like to inform you that from 2017 we will count on a new restaurant which we believe will improve our gastronomical offer.Thank you very much for such nice words about the food and staff, also we take note about your comments regarding the lack of staff during peak hours in the restaurant, we will try our best to solve it.We hope to host you soon again in Barcelo Royal Beach.Yours sincerely,
Dear Carol h,May we kindly mention that our safe deposit boxes are free of charge, neither we have any records about stolen items from any room during the season, hence we believe that you posted on the wrong hotel.We encourage you to please check the hotel name and make the neccesary changes.Anyhow, as hoteliers, we are very sorry about such situations wheter in our hotel or other.Yours sincerely,
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