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Am fost la Alexandros Palace in luna septembrie 2012, am rezervat camera in aripa noua. Am fost foarte multumita de conditiile de cazare: mancare, curatenie, plaja, intrarea lina in apa. As reveni cu placere la acest hotel.
am fost in acesta locatie la inceputul lunii iulie, plaja e mica dar pentru intimitate se poate merge cu feribotul pe insula Ammouliani din vecinatate-merita...
cat despre camere am nimeit la parter si a fost super ok, terasa privata cu fotolii si masuta, camera 6/7 metri cu pat dublu si canapea, lcd, bucatarie, baie super ok, cat despre masa aici gustul nu se discuta, au fost de toate ptr toti=fripurici, salata, branyeturi, fructe si prajituriiiiiii, multi turisti din rusia anul acesta, per total a fost ok, zona merita vizitata,
Am stat la acest hotel anul trecut, la sfarsitul lunii iunie, timp de 5 nopti. Nu este un hotel la care sa ma intorc cu placere. Camerele nu au nimic de-a face cu stralucirea celor din poze. Mobilierul este obisnuit iar in unele camere chiar uzat. Am fost inspirati sa rezervam camera in complexul nou construit, pentru care am platit ceva in plus, pentru ca in celelalte camere puteai intra de pe alee direct in camera, nu aveai nici un fel de intimitate iar mobilierul era uzat. Mancarea lasa foarte mult de dorit, era multa e adevarat (pentru cine apreciaza acest aspect) insa ii lipsea gustul si savoarea. Dulciurile sunt singurele care mai ridica ceva din nota pe care as acord-o mancarii. Exista 2 piscine exterioare, nu stiu unde este acea piscina de interior si jacuzzi-ul din poze. Probabil sunt deschise doar in sezonul rece. Plaja era constituita mai mult din pamant si avea o conducta de toata frumusetea care ajungea pana in mare. Iti pierea toata pofta de facut plaja acolo. Concluzionand, merita sa mergi in Halkidiki, Athos, dar nu la acest hotel si nu in regim de demipensiune, sunt atatea taverne dragute , cu preturi decente unde poti sa mananci tot ceea ce poftesti fara a fi conditionat de o anumita ora la care trebuie sa ajungi la masa si fara sa existe imbulzeala ingrozitoare care se forma la bufet.
Dear Mr Zivkovic,thank you for your detailed and honest review. We sincerely apologise for not living up to your expectations as a hotel and we regret that we could not be of service as much as we would have liked to. Please let me address a few specific points in your review:Regarding cleanliness, the rooms are cleaned every single day, according to law and bedsheets changed every 3 days, after agreement with your travel agent, unless the customer wants otherwise. Our Reception received your call and did send a housekeeper to take care of your needs that specific day. Therefore, I do not understand why you mention that there was no response on our part.Regarding our Mini-Club, the hours are standard and they're announced on our official homepage, translated in several languages, therefore there was nothing to hide about the hours and your travel agent was also informed. There is also Mini-Disco in the evening, so we hope we are providing sufficient space for children to enjoy themselves throughout the day, without supervision from parents. Also the playground is accessible 24/7, with parent supervision. Our website also mentions that the food is served in buffet style, therefore some foods are going to be lukewarm and others hot. We specifically provide 8 types of hot food and food baked/grilled on the spot, during our dinner buffet. We are sorry to hear that this was not up to par with your expectations.Finally, our website is very specific about the distances and activities available inside and outside of the hotel. We do not advertise Alexandros Palace as a party hotel, or our area as a party district. We promote peaceful, solitary environment far from the noise of the city. Your travel agent knew it and informed you, therefore we fail to understand how this was a surprise to you. The nearest nightclub is 2km away from the hotel, easily accessible by car, bike, bus, taxi, or private transfer upon request. We understand and appreciate constructive criticism, but I'm afraid that rating us poorly for not providing things we never promised, is not within reason.Either way, we sincerely apologise and thank you for choosing Alexandros Palace for your summer holidays with your family.Best RegardsGuest Relations Manager
Dear Miss Angelova, thank you very much for taking the time to review your stay with us. We appreciate our guest opinions and we're taking your comments seriously into account. We are grateful you took the time to point out the parts you enjoyed the most, as well as what could have been better. You are right and we are making every effort to improve and offer superior services to great guests, such as you and your family! Once again, thank you very much for choosing Alexandros Palace and we hope to see you again in the future. Best RegardsGuest Relations Manager
Dear Miss Nina, thank you very much for taking the time to send us your impressions on your stay with us. We really appreciate constructive criticism from our guests, as it helps us improve and offer even better services in the future.We are glad to hear you got the most out of your stay with us and enjoyed the food in our Elia Restaurant/Taverna. We hope to see you again in the future!Best RegardsGuest Relations Manager
Dear Mr/Mrs Goshu, thank you very much for taking the time to review our facilities. We are delighted that you got the best out of your stay with us and enjoyed our Spa services especially. We are honoured to serve valued guests like you and your family and we would love to see you again sometime in the future!Best RegardsGuest Relations Manager
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